Categories: General Posted by Mateusz Jazdzewski on 5/23/2012 4:50 PM | Comments (0)

IT is an integral part of the day-to-day operations for most businesses today. The smooth operation of integral systems is a target which many organisations struggle to achieve. With the cost of in-house staff ever-increasing, many find employing external contractor a tempting alternative.

Services_network IT Services companies provide two basic models of servicing their customer. The traditional “break-fix” model which is still the most popular form of providing IT services to customers. When the customer experiences a technical issue with their systems they raise a ticket with the support company. The resolution of the issue depends on the nature of the problem and the Service Level Agreement which both sides agree to.

Managed Service Providers supply a more advanced method of looking after their customers. They constantly monitor a customer’s systems looking for issues which are not yet felt by the end users. Their aim is to eliminate potential problem before they begin to affect the operations of the customer. In this scenario the only way for the managed service provider to make money is to maintain the systems in the best possible way using IT best practice.

In addition to the above, they often take care of all the software and hardware purchases required as well as manage customer’s interaction with other suppliers (broadband supplier, phone line supplier, often even electricity supplier) allowing the customer to have truly one point of contact for any issues that may arise.

How can this benefit the small business owner? Managed service providers employ experienced IT support staff who will take the time to understand a customer’s business first. They then offer solutions to the pain points which the customer points out. They are constantly on the looking for ways to make the infrastructure more reliable. By eliminating most avoidable issues as well as preparing for possible failures they will be prepared to react if a serious issue occurs, therefore limiting or eliminating data loss and impact to the customer’s business.

As you can see the fact that Managed Service Providers offer a proactive way of managing the customer’s infrastructure, makes it a far more superior method of IT management, allowing the customer to concentrate on what they do best, in turn making them more competitive and successful.


blog comments powered by Disqus